Targeted Case Management in Orlando, FL
Find The Missing Piece Between You and Stability
Managing a mental health condition, developmental disability, or substance use disorder often means dealing with medical providers, insurance, and community programs. Our targeted case management services in Orlando connect you with the right resources while helping coordinate your care toward stability and independence.
What Is Targeted Case Management
Targeted Case Management (TCM) is a Medicaid-funded case management program built for specific, vulnerable populations. It is called “targeted” because eligibility is limited by law to certain groups, unlike standard case management, which is open to the general public.
Navigating medical, social, and educational systems alone is hard, especially with a serious, ongoing behavioral health condition. A targeted case manager closes that gap through hands-on behavioral health case management, offering case management for mental health, developmental, and substance use needs alongside community resource coordination for housing, medical, and social services. Our Orlando office serves individuals and families throughout Orange County..
Targeted Case Management Eligibility in Orlando, FL
Medicaid guidelines define TCM eligibility and cover several distinct groups. Each group receives the same community support services, built around their specific circumstances.
Mental Health Conditions
Psychiatric conditions often require ongoing coordination between medication management, counseling, and daily support.
Developmental Disabilities
Long-term support needs call for consistent advocacy across schools, medical providers, and community programs. TCM provides that consistency over time.
Substance Use Disorders
Recovery involves more than treatment alone. Case managers connect you with medical care and community resources that support long-term recovery.
Housing Instability
Case management for homeless individuals addresses housing referrals, as well as the medical and social support needed to maintain stable housing.
The Advantages of Working With a Dedicated Case Manager
Targeted case management gives you more than a single service. At Bridges Community Support Services, we give you a consistent person who understands your full situation and works across every part of it to keep your care connected. Here is what that looks like:
- One case manager who knows your full story, so you never repeat it to every new provider.
- A needs evaluation that looks at your health, resources, and circumstances together.
- A treatment plan built around your goals instead of a one-size-fits-all approach.
- Direct cooperation with your psychiatric and community-based care, including medication management.
- Client advocacy that handles barriers with hospitals, insurers, and agencies, so you don't have to.
- Adjustments that keep your health plan current as your needs change.
Stop Repeating Your Story to Every New Provider
Whatever you’re facing, whether it’s housing, family, or something more personal, your case manager works with you to arrange referrals and connect you with the support you need.
What to Expect During Targeted Case Management
Brooke Quassis, MSW, our Service Support Coordinator, is often your first point of contact for TCM. Through hands-on service coordination and community resource linkage, she organizes your plans, manages referrals, and handles follow-ups, so your case moves quickly and stays on track.
TCM is an ongoing relationship with regular check-ins, steady communication with your other providers, and support you may not know exists. Choosing targeted case management in Orlando means local support close to home, with offices serving Orange County directly.
Frequently Asked Questions
Where is BCSS situated?
BCSS has two offices in Central Florida. One is located in Orlando, FL, and the other is in Rockledge, FL. Both locations offer targeted case management and other behavioral health services.
What is the difference between case management and targeted case management?
General case management is open to a wide range of people. Targeted case management is different because Medicaid limits it to specific groups, such as people with chronic mental illness or developmental disabilities. Our TCM services in Orlando focus on these groups and their specific needs.
Is a targeted case manager a social worker?
Not always. A targeted case manager may have a social work background, but the role is defined by case management training, not a specific degree. What matters most is their ability to facilitate your care and connect you to the right resources.
Does BCSS accept insurance plans?
Yes. BCSS accepts Medicaid and several Medicaid Managed Care plans. This helps keep our Medicaid-funded case management program in Orlando accessible, so cost is not a barrier to care.
Do you treat women for targeted case management?
Yes. Targeted case management is available to any eligible individual. It is based on your clinical, social, and economic needs, not your gender.
Do I need a referral to start TCM services?
No. You can self-refer directly, or a hospital, school, court, family member, or caregiver can refer you. Either way, our intake team will confirm your eligibility and get you started.